PART 1 — TERMS OF SERVICE
Effective 08/18/26
Welcome to Resolve. These Terms are a contract between you and Resolve MEM, LLC. We've
tried to write them the way we write everything else — plainly, and without hiding anything
important in the middle of a paragraph. The short summaries in italics are here to help you; the
text that follows each one is what actually governs.
By creating an account or using Resolve, you agree to these Terms. If you don't agree, please
don't use the service.
1. The most important thing on this page
Resolve is not a law firm. Using Resolve does not make Resolve, or anyone associated with
Resolve, your lawyer.
Resolve MEM, LLC is not a law firm and does not provide legal advice, legal opinions, or
legal representation. No attorney-client relationship is created between you and Resolve MEM,
LLC, its employees, contractors, or any attorney or other professional who has contributed
educational content to the service. Information provided through Resolve should not be treated
as legal advice about your individual circumstances.
Resolve is an educational and self-help tool designed to help parents think through
parenting-plan decisions and document the choices they make.
Resolve provides educational information, asks you questions about your preferences and
circumstances, and uses your answers and selections to assemble a proposed Parenting Plan.
You make the decisions reflected in your plan. Resolve does not decide what
arrangements are legally required, legally advisable, or best for you or your family.
Resolve does not independently review your circumstances, determine your legal rights or
obligations, evaluate whether the terms you select are appropriate for your particular situation,
or provide a legal opinion about whether your Parenting Plan will be accepted or approved by a
court.
Parenting-plan requirements and family-law procedures vary by state and may depend on the
facts of an individual case. Courts also retain discretion over parenting arrangements and may
require information, provisions, forms, or procedures beyond what Resolve provides.
We encourage you to have a licensed attorney in your jurisdiction review your Parenting
Plan before you sign it, file it with a court, or rely on it in a legal proceeding.
Resolve may not be appropriate for every situation. If your matter involves domestic violence,
abuse, child-safety concerns, substance abuse, an existing court order, an active contested
case, relocation, complex jurisdictional issues, or parents living in different states or countries,
you should consult a qualified attorney rather than relying solely on Resolve or another self-help
tool.
2. Educational content is education, not advice
Michael Lundy is teaching. He isn't representing you.
Resolve includes video and written instruction featuring Michael Lundy and others. This content
is intended to serve as general educational information. It is not legal advice, it is not tailored to
your specific case or circumstances, and it does not create an attorney-client relationship with
Mr. Lundy, with any firm he is or was associated with, or with Resolve MEM, LLC.
Any examples, sample provisions, recommendations, or discussions of common approaches
are provided for educational purposes and as illustrations of how parents may think about or
structure a parenting plan. They are not a determination that a particular approach is legally
required, legally advisable, or appropriate for you or your family.
3. Who can use Resolve
You must be at least 18 years old and legally able to enter a contract in order to use Resolve.
You must be a parent or legal guardian of the children you enter information about, or otherwise
legally authorized to provide their information.
You agree that the information you provide is accurate to the best of your knowledge and that
you'll keep it current.
Resolve is offered only in the United States. We do not represent that the service is appropriate
or available anywhere else.
4. What Resolve does, and what it doesn't do
We help you build a thorough document. We can't promise a court will accept it.
Resolve guides you through decisions and issues commonly addressed in parenting plans and
produces a document reflecting the answers and choices you make.
It is designed to cover topics that courts, mediators, attorneys, and parents commonly expect
parenting plans to address, but we do not represent or warrant that Resolve covers every issue
that may be relevant or required in your particular situation.
We do not promise that:
● your Parenting Plan will be accepted, approved, or entered by any court;
● your Parenting Plan complies with the law, local rules, filing requirements, or required
format of any particular jurisdiction;
● your Parenting Plan is complete or appropriate for your family's particular circumstances;
● your co-parent will agree to your proposed terms;
● a court will order or approve the terms you select; or
● any particular legal, personal, financial, or family outcome will result from using Resolve.
A Parenting Plan generally has no legal effect until it is signed or otherwise agreed to in the
manner required by applicable law and, where required, approved or adopted by a court of
competent jurisdiction.
Creating or generating a document through Resolve does not make it a court order, does not
initiate a legal proceeding, does not modify an existing court order, and does not by itself satisfy
any filing deadline or other legal or procedural requirement.
5. Your account
You're responsible for your login credentials and for activity under your account. Tell us promptly
at support@resolve.family if you believe someone else has accessed it.
Because your account may contain detailed information about your family and your children,
please protect access to it carefully — particularly if you share a device, email account, or
household with someone you would not want to have access to that information.
6. Your information and your plan
Your plan is yours. We need permission to host it and show it to you.
You keep ownership of the information and other content you provide to Resolve and of the
Parenting Plan you create.
You grant Resolve MEM, LLC a non-exclusive, worldwide, royalty-free license to store,
reproduce, process, transmit, and display that content solely as reasonably necessary to
operate and improve the service, provide support, and otherwise use your information as
described in our Privacy Policy.
This license ends when you delete the applicable content or your account, except for backups
retained for a limited period, information retained as described in our Privacy Policy, and
information we are legally required or permitted to retain.
You represent that you have the right or legal authority to provide the information you enter into
Resolve, including information about your children and your co-parent.
7. Information about other people
Entering someone else's information is a decision with consequences. Please make it
deliberately.
Resolve lets you enter information about your co-parent and may allow you to provide their
email address or other contact information so that you can invite them to participate or
collaborate.
When you provide another adult's information, you represent that you are permitted to provide
that information to us and understand that Resolve may use it in connection with the features
you choose, including contacting that person if you choose to invite them.
Please do not enter or use a co-parent's contact information in a way that would violate a
protective order, restraining order, no-contact condition, or other legal restriction, or if doing so
could put you, your children, or another person at risk.
Resolve does not know your individual circumstances and cannot determine whether contacting
another person is appropriate or legally permitted in your situation. That judgment is your
responsibility.
8. Fees, billing, and refunds
Some parts of Resolve are free. Access beyond the free portion may require a one-time
payment of our then-current published price.
Prices are stated in U.S. dollars and may change from time to time, but a price change will not
affect a purchase you've already completed.
Payments are processed by third-party payment providers, including Stripe, Inc. Resolve does
not receive or store your full payment-card number.
Refunds. If Resolve isn't right for you, email support@resolve.family within 14 days of
purchase and we'll refund you in full, provided you have not yet generated or exported your
completed Parenting Plan.
You don't need to explain why.
Once your completed Parenting Plan has been generated or exported, your purchase is no
longer eligible for a refund.
Promotional and discount codes are single-use unless stated otherwise, have no cash value,
and may be withdrawn or modified at any time before they're redeemed.
Taxes, where applicable, are your responsibility unless we state otherwise at checkout.
9. AI-assisted drafting
Resolve uses automated systems, including artificial intelligence, to help turn the answers and
choices you provide into readable Parenting Plan language.
These systems can make mistakes. They may produce text that is unclear, incomplete,
internally inconsistent, or that does not accurately reflect what you intended.
You are responsible for reading your Parenting Plan carefully before you rely on it, sign
it, share it, submit it to an attorney or mediator, or file it with a court.
Review the entire document and make sure each provision accurately reflects the decisions you
intended to make and that factual information — including names, dates, addresses, schedules,
and information about your children — is correct.
If something appears wrong or does not reflect what you intended, do not rely on the
document until you have reviewed and corrected it.
Resolve's automated drafting features do not independently determine what legal provisions you
should choose or whether the language generated is legally appropriate for your circumstances.
We use third-party service providers to deliver certain automated and AI-assisted features.
Information processed through those providers is handled as described in our Privacy Policy.
10. Using Resolve responsibly
Don't use Resolve to break the law, harass or endanger anyone, violate another person's rights,
or create or use a document intended to deceive or mislead a court or another person.
Don't upload malicious code, scrape or systematically extract content from the service, attempt
to access another user's account or information, interfere with the operation of Resolve, resell or
redistribute our course content, or use the service or its content to build or train a competing
product or service except where applicable law gives you a right that cannot be restricted.
We license Resolve's content to you for your personal, non-commercial use in connection with
creating and managing your own family's Parenting Plan.
The course videos, written instruction, question flows, templates, software, provision language,
branding, and other Resolve content are owned by Resolve or its licensors and remain their
intellectual property.
11. Suspension and termination
You can stop using Resolve at any time and may request deletion of your account as described
in our Privacy Policy.
We may suspend or terminate your access if you materially breach these Terms, if we are
required to do so by law, if necessary to protect the security or integrity of the service, or if
continuing to provide the service would create a material risk to Resolve, another user, or
another person.
If we terminate your account for reasons other than your breach before you have generated or
exported your completed Parenting Plan, we will refund the amount you paid for the service.
Sections 1, 2, 4, 6, 9, 10, 12, 13, 14, 15, 16, and 17 survive termination to the extent their
nature requires them to survive.
12. Disclaimer of warranties
To the fullest extent permitted by law, Resolve is provided "as is" and "as available," without
warranties of any kind, express or implied, including any implied warranties of merchantability,
fitness for a particular purpose, title, non-infringement, accuracy, or that the service will be
uninterrupted, secure, or error-free.
Some states do not allow the exclusion of certain warranties, so some of these exclusions may
not apply to you.
Nothing in these Terms excludes a warranty or consumer right that applicable law does not
permit us to exclude.
13. Limitation of liability
Read this one. It limits what Resolve may be responsible for if something goes wrong.
To the fullest extent permitted by law, Resolve MEM, LLC and its officers, employees,
contractors, licensors, and service providers will not be liable for any indirect, incidental, special,
consequential, exemplary, or punitive damages, or for any loss of profits, data, goodwill, or other
intangible losses arising out of or relating to your use of Resolve.
This includes damages arising from or relating to any Parenting Plan or other document
created using Resolve, or any legal outcome, court decision, agreement, parenting
arrangement, or other action taken or not taken based on your use of Resolve or
information provided through the service.
Resolve does not control how a court, judge, attorney, mediator, co-parent, government agency,
or other third party may interpret, accept, reject, modify, or use a Parenting Plan or other
document created through the service.
To the fullest extent permitted by law, Resolve's total aggregate liability for all claims arising
out of or relating to the service will not exceed the greater of (a) the total amount you
paid Resolve for the service giving rise to the claim or (b) one hundred U.S. dollars
($100).
Some states do not allow certain exclusions or limitations of liability, so some of the limitations
above may not apply to you.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
14. Indemnification
You agree to indemnify and hold harmless Resolve MEM, LLC and its officers, employees,
contractors, and licensors from third-party claims, losses, liabilities, damages, and reasonable
attorneys' fees arising from:
● your unlawful or unauthorized misuse of the service;
● your material violation of these Terms;
● your infringement or violation of another person's rights; or
● information you provide to Resolve without the legal right or authority to provide it.
This section does not require you to indemnify Resolve for claims caused solely by Resolve's
own conduct where applicable law does not permit such indemnification.
15. Dispute resolution
Please read this section carefully. It affects how disputes between you and Resolve are
handled, including your right to bring a claim in court or participate in a class action.
Please contact us first
We want the opportunity to resolve problems directly.
Before starting arbitration or another formal proceeding, please email support@resolve.family
with a description of the issue and what you would like us to do.
We will make a good-faith effort to resolve the issue with you. If we are unable to resolve it
within 45 days after receiving your notice, either you or Resolve may proceed as described
below.
Binding individual arbitration
Except for the exceptions described below, you and Resolve MEM, LLC agree that any dispute,
claim, or controversy arising out of or relating to these Terms, the Resolve service, your
purchase or use of Resolve, or your relationship with Resolve will be resolved through binding
individual arbitration rather than in court.
The arbitration will be administered by the American Arbitration Association ("AAA") under
its Consumer Arbitration Rules then in effect, except to the extent those rules conflict with
applicable law or an enforceable provision of these Terms.
The Federal Arbitration Act governs the interpretation and enforcement of this arbitration
agreement.
Unless you and Resolve agree otherwise, arbitration may be conducted remotely by telephone
or videoconference, based on written submissions where permitted, or in the county where you
live, as permitted under the applicable AAA Consumer Arbitration Rules.
Class action waiver
You and Resolve agree to bring claims against each other only on an individual basis.
Neither you nor Resolve may bring or participate in a class, collective, consolidated,
coordinated, mass, or representative action or arbitration to the extent such a waiver is
permitted by applicable law.
The arbitrator may award relief only to the individual party seeking relief and only to the extent
necessary to resolve that party's individual claim.
If a court determines that any portion of this class-action waiver cannot legally be enforced with
respect to a particular claim or form of relief, that claim or form of relief may proceed in court,
while the remainder of this arbitration agreement will remain in effect to the fullest extent
permitted by law.
Exceptions
Either you or Resolve may:
● bring an eligible individual claim in small claims court;
● seek emergency or temporary injunctive relief from a court when necessary to prevent
immediate and irreparable harm while arbitration is pending; or
● bring a claim concerning the infringement or misuse of intellectual property rights in a
court with appropriate jurisdiction.
Arbitration costs
Arbitration fees and costs will be allocated in accordance with the AAA Consumer Arbitration
Rules and applicable law.
Resolve will pay any fees that the applicable AAA rules or applicable law require the business to
pay.
Your right to opt out
You may opt out of this arbitration agreement without affecting your ability to use
Resolve.
To opt out, email support@resolve.family with the subject line "Arbitration Opt-Out" within
30 days after you first accept these Terms.
Your email must include your name and the email address associated with your Resolve
account and must clearly state that you want to opt out of the arbitration agreement.
If you validly opt out, neither you nor Resolve will be required to arbitrate disputes under this
section. All other provisions of these Terms will continue to apply.
Opting out will not affect your Resolve account, your purchase, or your ability to use the service.
If arbitration does not apply
If this arbitration agreement does not apply to a particular dispute, or if you validly opt out, the
dispute will be resolved as provided in Section 16.
16. Governing law and venue
These Terms and any dispute arising out of or relating to these Terms or your use of Resolve
are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles.
The Federal Arbitration Act governs the interpretation and enforcement of the arbitration
agreement in Section 15.
If the laws of the state where you live provide consumer rights or protections that cannot legally
be waived, restricted, or replaced by these Terms, those rights and protections will continue to
apply to you.
For any dispute that is not subject to arbitration under Section 15, you and Resolve agree that
the dispute will be brought exclusively in the state or federal courts located in or having
jurisdiction over Hillsborough County, Florida, except where applicable law does not permit
this choice of jurisdiction or venue.
You and Resolve consent to the personal jurisdiction of those courts for disputes properly
brought there.
17. Changes, notices, and the rest
Changes. We may update these Terms from time to time. If a change is material, we'll provide
notice by email or through the service before the change takes effect, and we'll update the
Effective Date at the top of these Terms.
Your continued use of Resolve after updated Terms take effect constitutes your acceptance of
the updated Terms. If you do not agree to the updated Terms, you must stop using Resolve.
Any eligibility for a refund remains subject to the refund policy in Section 8.
Notices to us. Legal notices to Resolve may be sent to:
Resolve MEM, LLC
1000 W Cass St
Tampa, FL 33606
or by email to support@resolve.family.
Notices to you. We may send notices to the email address associated with your account or
provide notice through the service where appropriate.
Severability. If any provision of these Terms is found unenforceable, it will be modified to the
minimum extent necessary to make it enforceable where permitted, or otherwise severed, and
the remaining provisions will remain in effect.
No waiver. If we do not enforce a provision of these Terms immediately, that does not mean we
waive our right to enforce it later.
Assignment. You may not assign or transfer these Terms without our written consent. We may
assign these Terms in connection with a merger, acquisition, corporate reorganization,
financing, sale of assets, or similar transaction.
Entire agreement. These Terms and the Privacy Policy constitute the entire agreement
between you and Resolve regarding your use of the service and replace any earlier terms
governing that use.
Contact.
support@resolve.family
Resolve MEM, LLC
1000 W Cass St
Tampa, FL 33606